NIHB Benefit Update

NIHB Update Processing Times-1 (1)

The Qalipu First Nation Health and Wellness Department wishes to advise membership that high volumes of claims and pre-approval requests for medical travel along with other extenuating circumstances have resulted in claim processing times that exceed 10 weeks. We apologize for any inconvenience this may cause and ask for your continued patience as we work towards remedying this situation. During this time we ask the membership to avoid contacting the office to inquire on the status of claims, as staff are currently addressing the high work volumes in order to expedite the processing of claims and pre-approval requests.