Notice Regarding Medical Transportation Pre-Approvals

NIHB christmas notice

Members who avail of Non-Insured Health Benefits (NIHB) are advised that our offices will be closed for Christmas holidays starting at noon on Thursday, December 21st and will reopen at 9am on Wednesday, January 3rd.

During this office closure time, new pre-approval requests for medical transportation will not be completed.  If members wish to have pre-approval bookings for appointments that are scheduled during the holidays until January 12th, it is required that your pre-approval request and all supporting documentation are received prior to 4pm on December 12th.

Please note that the NIHB medical transportation program is not an emergency service and eligible expenses can be reimbursed by completing a claim form and returning it along with supporting documentation.  If you have any questions, please contact the Manager of Health and Wellness at 709-634-4399 or email